Shipping Policy

Last Updated: September 10, 2026

Thank you for shopping with Purr Supps! We work hard to ensure your order is processed and delivered as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after your purchase is confirmed.

Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your package.

Please note that orders are not processed or shipped on weekends or public holidays.

Shipping & Delivery Times

Our estimated delivery time is:

New Zealand: 7–10 business days

Delivery times begin once your order has been processed and shipped.

Please keep in mind that these are estimated delivery times. Occasionally, delays may occur due to carrier disruptions, severe weather, public holidays, customs, high order volumes, or other circumstances outside of our control.

Tracking Your Order

Once your order ships, you will receive an email containing your tracking number and tracking information.

Please allow up to 48–72 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to modify or redirect it.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Delayed, or Missing Packages

If your tracking information shows that your package is still in transit beyond the estimated delivery window, please contact our customer support team and we will help investigate the shipment.

If your tracking information shows the package as delivered but you cannot locate it, please first check around your property, with household members or neighbours, and contact the shipping carrier when appropriate.

If you still cannot locate your package, please contact us so we can assist you.

Multiple Packages

In some cases, items from the same order may be shipped separately. If this happens, you may receive multiple tracking numbers and your packages may arrive on different days.

There are no additional shipping charges for orders that are split into multiple shipments.

Shipping Delays

While we do our best to meet our estimated delivery times, shipping delays can occasionally occur for reasons outside our control.

We appreciate your patience and will always do our best to assist you if there is an issue with your shipment.

Questions About Your Order

If you have any questions regarding shipping, tracking, or your order, please contact our customer support team through the contact information provided on our website.

Please include your order number and the email address used to place your order so we can assist you as quickly as possible.